Responsible Gaming

1. Our Commitment

At Tower Rush by Galaxsys, we are committed to promoting responsible gaming and providing a safe, enjoyable environment for every player. We believe gambling should always be a form of entertainment -- never a way to make money or solve financial problems.

Tower Rush is designed to be fun. The excitement comes from the gameplay itself, not from the outcome of any single round. Like going to the cinema or a sporting event, it should be something you enjoy within a budget you have set in advance. Treating every session as entertainment, with money you have already decided you can afford to lose, is the foundation of responsible play.

Every partner casino that offers Tower Rush is required to hold a valid gambling licence issued by a recognised regulator. This means they must meet strict standards for player protection, fair play, and responsible gambling. Tower Rush itself uses a provably fair system: the outcome of every round is generated using a cryptographic algorithm that you can independently verify after the round ends. No one -- not the casino, not Galaxsys -- can manipulate the result.

Our principles:

• Player safety is our top priority in everything we do
• All partner casinos hold valid gambling licences issued by recognised regulators
• The provably fair system ensures transparency and verifiability on every round
• We provide clear, honest information about the risks associated with gambling
• We actively promote access to professional support services
• Early detection of problematic gambling behaviour is better than late intervention

2. Tips for Responsible Play

Responsible gambling is not just about what happens during a session. It starts before you open the game and continues after you close it. The tips below are organised into three stages -- before, during, and after play -- to help you stay in control at every point. None of these tips require special software or effort. They are simple habits that, taken together, make a significant difference.

2.1 Before You Play

The decisions you make before you start playing are the most important ones. Once a session is underway, emotions and excitement make it harder to think clearly. Setting boundaries in advance gives you a framework to follow when your judgement might be compromised.

• Set a budget you can afford to lose entirely. Decide on a specific amount before you start, and treat it as the cost of entertainment -- like buying a cinema ticket. If you lose it, the session is over.
• Decide on a time limit before opening the game. Set an alarm on your phone if it helps. Time passes faster than you think when you are engaged in a game.
• Never play to recover losses from a previous session. Each session should start fresh, with no connection to past results. The outcome of previous rounds has no influence on future ones.
• Avoid playing when emotional, tired, or under the influence of alcohol or other substances. These states impair judgement and increase the risk of impulsive decisions.
• Never gamble with money you need for bills, rent, food, or other essential expenses. Your gambling budget should come from disposable income only.

2.2 During Play

Once you are in a session, your goal is to enjoy the game while staying within the limits you set for yourself. The following habits help you do that:

• Use the auto-cashout feature in Tower Rush to enforce your exit strategy. Setting a target multiplier removes the temptation to push further.
• Take breaks every 30-60 minutes. Step away from the screen, stretch, and check in with yourself about how you are feeling.
• Do not increase bets after losses (chasing). Raising your stake to win back lost money is one of the most common paths to problem gambling.
• Keep track of time. Use a clock, timer, or the reality-check feature offered by many casinos to stay aware of how long you have been playing.
• Do not play to escape problems. If you are using gambling to avoid stress, anxiety, or boredom, consider speaking to someone you trust instead.

2.3 After Play

What you do after a session is just as important as what happens during one. Reflecting honestly on your gambling helps you spot patterns before they become problems.

• Review your bet history in your casino account. Looking at actual numbers helps you stay honest with yourself about spending and time.
• If you exceeded your budget or time limit, take it seriously. Consider a cooling-off period before your next session.
• Accept losses as part of the game. The house always has a mathematical edge. Winning sessions are enjoyable, but losing sessions are normal and expected.
• Talk to someone if gambling is causing you stress, anxiety, or conflict. A conversation with a friend, family member, or professional can make a real difference.

3. Warning Signs of Problem Gambling

Problem gambling can develop gradually. Many people do not recognise it in themselves until it has already started to affect their daily life. The transition from recreational gambling to problematic gambling is rarely sudden -- it happens over weeks or months, one small compromise at a time. Knowing the warning signs can help you or someone you care about catch the problem early, when it is easiest to address.

Watch for the following patterns. You do not need to tick every box for there to be a concern -- even two or three of these signs may indicate that gambling is becoming a problem:

If you recognise several of these signs in yourself, it does not mean you are a bad person -- it means you may need support. The organisations listed further down this page can help, and reaching out is a sign of strength, not weakness.

4. Self-Exclusion and Limits

If you feel you are losing control, the most important thing you can do is take action now rather than wait. Many players tell themselves they will "sort it out next week" or "just have one more session." The tools described below exist specifically to help you break that cycle. They are easy to set up, they are confidential, and they work best when used early -- before gambling has caused serious harm to your finances, your relationships, or your mental health.

4.1 Casino-Level Tools

Most casinos that offer Tower Rush provide a suite of responsible gambling features built directly into your account. You can usually find them in your account settings under a section called "Responsible Gaming," "Player Protection," or similar. If you cannot find these options, contact the casino's customer support team -- they are required to help you set them up.

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. Lowering a limit takes effect immediately; raising one typically requires a waiting period (often 24-72 hours).
• Loss limits: Cap the amount you can lose over a given period so that a bad run cannot spiral out of control.
• Session time limits: Restrict how long you can play in a single session. When the time is up, you are logged out automatically.
• Reality checks: Pop-up reminders that appear at intervals (for example, every 60 minutes) showing how long you have been playing and your net result for the session.
• Cooling-off periods: Temporarily block yourself from your account for a set duration -- commonly 24 hours, 7 days, or 30 days. During this time you cannot log in or place bets.
• Self-exclusion (temporary or permanent): A more serious step. Temporary self-exclusion locks your account for a fixed period (typically 6 months or 1 year). Permanent self-exclusion closes your account for good.

4.2 National Self-Exclusion Programmes

Outside the UK: If you are not based in the UK, contact your casino's customer support team directly to request self-exclusion. Many jurisdictions have their own national schemes -- for example, CRUKS in the Netherlands, OASIS in Germany, and Spelpaus in Sweden. Your local gambling regulator can point you in the right direction.

4.3 Additional Protective Measures

Beyond the tools offered by casinos and national schemes, there are practical steps you can take on your own to create additional barriers between yourself and gambling:

• Bank-level blocks: Some banks and payment providers (such as Monzo, Starling, Barclays, and Lloyds in the UK) allow you to block gambling transactions from your account.
• Website blockers: Software like Gamban, BetBlocker, or browser extensions can prevent access to gambling sites across all your devices.
• Unsubscribe from marketing: Contact your casino to opt out of all promotional emails, SMS messages, and push notifications. Removing these triggers reduces temptation.

5. Support and Resources

If you or someone you know is struggling with problem gambling, professional help is available. You do not have to face this alone. Problem gambling is a recognised condition, and trained counsellors, therapists, and peer support groups exist specifically to help people through it. Recovery is possible, and thousands of people go through it every year.

All of the organisations listed below offer free, confidential support. You can contact them by phone, online chat, email, or in person -- whichever feels most comfortable for you. You do not need a referral from a doctor, and you do not need to have reached "rock bottom" before reaching out. The earlier you ask for help, the easier it is to get back on track.

5.1 UK Organisations

5.2 International Organisations

If you are located outside the UK, the following international organisations provide support in multiple languages and across borders:

• Gambling Therapy (International): gamblingtherapy.org -- Free, multilingual online support including live chat, forums, and email counselling. Available worldwide.
• Gamblers Anonymous (International): gamblersanonymous.org -- Peer support groups in countries around the world, both in-person and online.
• BeGambleAware: begambleaware.org -- Although UK-focused, their website offers resources and advice accessible to anyone.

5.3 Crisis Support

6. Protecting Minors

Gambling is illegal for anyone under the age of 18 (21 in some jurisdictions). Tower Rush is an adult-only game, and we take the protection of minors seriously. Young people are particularly vulnerable to developing gambling problems because their brains are still developing impulse control and risk assessment. It is the responsibility of parents, guardians, casinos, and game providers to work together to keep gambling out of the hands of children.

• Age verification (KYC): All partner casinos are required to verify every player's age and identity before allowing real-money play. This typically involves submitting government-issued ID during registration.
• Age checks before withdrawals: Additional identity verification is carried out before any winnings can be withdrawn.
• No marketing to minors: Tower Rush is never advertised in a way that targets or appeals to children or young people.

Recommended parental control software:

If you share devices with children or teenagers, we strongly recommend installing parental control software to block access to gambling sites and apps. These tools run in the background and can be configured to filter gambling content specifically. They are an important layer of protection, even if you believe your child would not seek out gambling sites on their own -- advertising, social media, and peer influence can all lead young people to gambling content unexpectedly.

• Net Nanny -- netnanny.com (Windows, Mac, Android, iOS)
• Qustodio -- qustodio.com (Windows, Mac, Android, iOS, Kindle)
• Apple Screen Time -- Built into iOS and macOS devices
• Google Family Link -- Built into Android devices
• Microsoft Family Safety -- Built into Windows devices

7. Contact Us

If you have questions or concerns about responsible gaming, or if you need help accessing any of the tools or resources described on this page, please do not hesitate to get in touch. Our team is here to help, and no question is too small.

• Email: support@towerrash.com
• Subject line: "Responsible Gaming" or "Player Protection"
• Response time: We aim to respond to all responsible gaming enquiries within 24-48 hours

We treat every responsible gaming enquiry with the highest priority and complete confidentiality. If your situation is urgent, please contact one of the helplines listed in Section 5 above -- they can provide immediate support around the clock.